Returns and Refunds.

At Love to Sparkle, I want you to be delighted with your jewellery. If something isn't quite right, please get in touch and I'll do my best to make the returns process as straightforward as possible.

Changing your mind

If you've purchased from the Love to Sparkle online shop and change your mind, please contact me within 14 days of receiving your order to let me know that you'd like to return it.

Once you've notified me, you then have 14 days to return the item.

Returned items should be unworn, unused and looked after while they're in your possession. Please package your return carefully so that it reaches me safely.

Return postage

Unless an item is faulty, damaged or incorrect, the customer is responsible for the cost of returning it. I recommend obtaining proof of postage when sending a return.

Refunds

Once your return has been received, your refund will be processed promptly and within the applicable statutory time limits.

Where required, your original standard delivery charge will also be refunded. If you chose a more expensive delivery option, any additional cost above the standard delivery charge will not normally be refundable.

A deduction may be made if an item has been handled beyond what would reasonably be necessary to inspect it and its value has consequently been reduced.

Personalised and custom-made jewellery

Items made specifically to your requirements or clearly personalised cannot normally be returned simply because you've changed your mind.

This does not affect your rights if an item is faulty, damaged or not as described.

Faulty, damaged or incorrect items

Every piece is carefully checked before it leaves Love to Sparkle, but if your order arrives damaged, is faulty, or you receive the wrong item, please contact me as soon as possible so I can put things right.

Your statutory rights are not affected by this returns policy.

How to arrange a return

Please contact Love to Sparkle before returning an item, quoting your name and order number. I'll then provide the information you need to make your return.